Orders within Bangladesh are usually delivered within 2–5 business days, while international orders typically take 7–14 business days, depending on the destination and customs process. Once your order is shipped, you’ll receive a tracking number to stay updated on your delivery status.

At Papillon, we want you to love every purchase. If you face any size, color, or quality issue, you can request an exchange within 7 days of receiving your order. Please ensure the product is unworn, unwashed, and in its original packaging with tags attached. Currently, we do not offer refunds, but we are happy to arrange exchanges to make sure you get the perfect outfit.

If you need to update your shipping address, please contact our customer support team within 24 hours of placing your order. Once your order has been processed or shipped, we may not be able to change the address. For faster service, share your order number and the correct address when you reach out.

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this number to track your delivery status directly on our courier partner’s website. If you face any issues, our customer support team is always ready to assist.

You can reach our customer support team through email, phone, or live chat on our website. We’re available 7 days a week to answer your questions, help with orders, or resolve any issues quickly. Our goal is to make your shopping experience smooth and enjoyable.

Yes! We offer worldwide shipping to most countries. At checkout, simply enter your address and the available shipping options for your location will appear. If your country isn’t listed, feel free to contact our support team, and we’ll do our best to assist you.

Whenever possible, we ship all your items together in a single package. However, if your order includes multiple products or pre-orders, some items may arrive in separate packages to ensure faster delivery. Don’t worry—you’ll receive tracking details for each shipment.